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        Who We Are

        We are a passionate team of experts dedicated to empowering nonprofits, tackling challenges with creativity, integrity, and a people-first mindset.

            Who We Are

            We specialize in fixing broken Salesforce systems, cleaning up data, optimizing workflows and integrating new tools to make your systems work for you.
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              Unlimited Salesforce Support for Nonprofits

              All-Inclusive. One Flat Fee.
              $10,000/year. No tiers. No surprises. Just expert help, when you need it most.

              When a question pops up or you get an error, your team needs support that keeps you moving.  Our all-inclusive annual subscription gives you unlimited access to Salesforce experts who understand nonprofits and are ready to help.

              Whether it’s Nonprofit Cloud, Experience Cloud, Service Cloud, the Nonprofit Success Pack, or the apps your team relies on — it’s all included.

              Curious how it works?
              Join our Office Hours to explore what’s included, ask questions, and see if it’s a fit for your team.

              reporting resolved with support

              Finally, Support That Actually Supports You - Right When You Need It. 

              From daily questions to monthly deep dives, every part of Support is built to help you move faster, with confidence. With your subscription, you get:

              Unlimited Support Requests

              No limits, no extra fees — just submit your questions and get expert guidance, as often as you need.

              Expert-Led Events

              Access live sessions including training, Ask-Me-Anything sessions, and office hours. 

              Monthly 1:1 Session With a Consultant

              Dedicated time each month to work through one priority challenge with a Salesforce for Nonprofits expert.

              Guided Onboarding

              Get up and running quickly with a walkthrough of how to get support, ask questions, and tap into resources.

              Developer Access When You Need It

              Complex troubleshooting is covered too — our team includes developers ready to dive in.

              TFPG Support Hub

              A centralized space to access tickets, connect with experts, and explore documentation.

              Release Summaries

              Skip the technical jargon. Get plain-language highlights and tips with every Salesforce release, three times a year.

              Health Check

              Review performance, automation, data quality, and installed packages — with clear recommendations on what to improve.

              A Growing Knowledge Base

              Explore how-tos, past questions, and resources curated from real nonprofit use cases.

              Transparent Pricing. Intentional Design. Unlimited Q&A.

               No added fees for multi-cloud support. Just help, when you need it.

              $10,000/year — that’s it.

              Curious if Support is right for you?

              Join us for open office hours starting April 24 to ask anything and get a feel for how it all works. It’s a no-pressure space to get the info you need.

              Ready to move forward?

              Fill out the form and we’ll send over a proposal within 2 business days. If we need anything else, we’ll be in touch directly.

              Request a Proposal 

              Let us know who to send it to, and we’ll take care of the rest.
              I feel like everything is going extremely well. The TFPG team is very, very responsive. I feel like if I submit an error, I'll get an answer pretty much within an hour. Everything has felt very straightforward. Any kind of issue has been resolved pretty much immediately. double-quotes(1)
              Kevin Lemieux 
              Development Officer, Administration & Donor Relations at Rainbow Railroad
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              Get to Know TFPG! 

              We’re a team of nonprofit experts who believe in the power of people and technology to drive real change. Watch to learn more about us and what makes our approach so unique.

              Frequently Asked Questions

              Is $10,000 really the total cost?

              Yes. It’s a flat annual fee — no tiers, no hidden fees, and no extra charges for additional users, clouds, or support volume. Just real help from experts, whenever you need it.

              What’s included in the subscription?

              You get unlimited support requests, monthly 1:1 expert sessions, developer access for complex issues, guided onboarding, a Salesforce health check, release summaries, and access to a collaborative nonprofit support hub — all designed specifically for nonprofits using Salesforce.

               

              Want the full rundown? Join our upcoming Office Hours to learn exactly what’s included and how it works.

              Do you support more than just Salesforce?

              Yes. We support commonly used nonprofit tools and apps that integrate with Salesforce — including managed packages like the Nonprofit Success Pack (NPSP) and third-party tools your team relies on. If it connects to Salesforce and you’re using it, we’ll help.

              What’s the difference between this and a typical Managed Services Provider (MSP) or implementation partner?

              Most MSPs and implementation partners focus on projects, scopes, and retainers. Support is different — it’s an all-inclusive subscription designed specifically for nonprofits who need day-to-day answers, not a new engagement.

               

              You get unlimited questions and access to a small, but mighty team of experts who understand both Salesforce and the nonprofit sector. Yes, we have a help desk queue — but it’s not generic. Every request is handled by someone who knows nonprofit use cases, understands your tech stack, and speaks your language.

               

              We don’t just support Salesforce — we support the managed packages, connected apps, and configurations that make your org run.

              Because Nonprofit Tech Support Shouldn’t Be a Luxury

              In a time of funding cuts, staff layoffs, and growing tech needs, nonprofits deserve better. This is support that’s built with empathy, expertise, and action — designed to meet you where you are and keep you moving forward.

              Have questions? Attend one of our open Office Hours!

              We’ll walk you through how Support works and help you decide if it’s the right fit.